Frequently Asked
Questions
Find answers to common questions about our medical transportation services, booking process, insurance coverage, and more.
What areas do you serve?
We provide medical transportation services in Cedar Rapids, Marion, Hiawatha, Iowa City, Waterloo, and surrounding areas. We also offer nationwide service for long-distance medical transport needs.
How far in advance should I book my ride?
We recommend booking at least 24-48 hours in advance to ensure availability. However, we do our best to accommodate same-day requests when possible.
What types of medical transportation do you offer?
We offer a range of services including non-emergency medical transport, wheelchair transportation, stretcher transport, and long-distance medical transport. Our vehicles are equipped to handle various medical needs.
Do you accept insurance?
Yes, we work with many insurance providers and Medicaid. Please contact us with your insurance information, and we'll help verify your coverage.
What if I need to cancel or reschedule?
We understand that medical appointments can change. Please notify us at least 2 hours before your scheduled pickup time to avoid cancellation fees. We're happy to help reschedule your ride.
Are your drivers trained in medical transportation?
Yes, all our drivers are professionally trained in medical transportation, patient care, and safety protocols. They are certified in CPR and first aid.
What should I bring to my appointment?
Please bring your ID, insurance information, appointment details, and any necessary medical equipment or supplies. Our drivers can assist with carrying these items.
How do I pay for the service?
We accept various payment methods including credit cards, insurance, Medicaid, and private pay. Payment can be made online, over the phone, or in person.
Ready to Book Your Ride?
Experience reliable and professional healthcare transportation services from our headquarters in Cedar Rapids, IA to anywhere in the USA. Book online or give us a call—we're here to help!